FREE HK SHIPPING ON ALL ORDERS

Returns – olivthelabel

Returns

We are dedicated to customer service and satisfaction. If you are not happy with your purchase, you can return it for a refund or exchange, the choice is yours. Returns are now free within Hong Kong and the process is simple.

In order for us to be able to accept your return, it must meet the following requirements:

- The item is returned in its original condition and unworn with all the tags still attached, the hygiene liner in place.
- The item has absolutely no marks or stains (including makeup or spray tan),
- The item is returned to us within 30 days from delivery date. If your items are returned later than 30 your return will not be accepted and sent back.

To make a return from HK, simply follow the steps below.

 Step 1:  Click here and follow the prompts. Refunds will be credited to the same form of payment used to make the purchase.

Step 2: You will receive a confirmation with shipping guidelines. 

Step 3: Once we receive your return, we will process your refund or exchange and send you email confirmation.

 

To make a return from outside HK, please email: hello@olivswim.com 

Please note, we do not cover return shipping costs on international orders (although, we are working on it!) and we do not accept returns of sale items.